Blog
Quality Over Everything: Inside Our Two-Tier Review Process
By Rick Barry
23 Sep 2024 • 4 min read
Introduction
In legal outsourcing, quality isn’t optional — it’s the standard by which everything else is judged. At Panaxea, we’ve built our delivery model around that principle, with a rigorous Two-Tier Review Process that ensures every document, summary, or filing meets the high expectations of our clients. In this article, we take you behind the scenes to show how our process works — and why it matters.
Why Quality Matters More Than Ever
Legal professionals are under increasing pressure to deliver accurate, timely work — with zero tolerance for error. Whether it’s a conveyancing form or a compliance memo, a single mistake can delay transactions, damage credibility, or expose a client to risk.
That’s why we don’t leave quality to chance. At Panaxea, it’s built into every layer of delivery, not just checked at the end
How Our Two-Tier Review Process Works
Our approach is simple, but effective:
Tier One: Legal Delivery Review
Every assignment is first completed and internally reviewed by our delivery team. This includes cross-checking against instructions, verifying legal citations or land data, and ensuring formatting and structure meet client expectations.
Tier Two: QC Specialist Review
Once passed, the work moves to a Quality Control (QC) specialist. This second reviewer ensures legal accuracy, reviews tracked changes (if applicable), and checks against all client-specific preferences or previous versions — adding an extra layer of accountability.
“Nothing goes out unless it’s passed through two sets of trained legal eyes — one to deliver, and one to challenge.”
What We Track (and Why It Matters)
To keep quality consistent, we monitor key performance indicators (KPIs) on every task, including:
- Turnaround times
- Accuracy/error rates
- Volume of revisions
- Client feedback trends
- Document formatting and compliance consistency
This data isn’t just stored — it’s used to improve, retrain, and personalise our approach for each client we serve.
Why Clients Choose This Model
For our clients, this means peace of mind. It means no need to double-check outsourced work, no formatting fixes at the last minute, and no stress over compliance gaps. Whether we’re handling a title check, a legal brief, or a post-completion document, you get a level of precision that’s ready to submit — not just review.
Conclusion
When it comes to legal work, good enough isn’t good enough. Our Two-Tier Review Process is how we keep quality high, risk low, and clients confident. Because at Panaxea, quality isn’t a feature — it’s the foundation.
Want to See the Difference?
If you’re ready to experience legal outsourcing that meets the highest professional standards, our team is ready to support you.
